The protection of your personal data is important to us, and we take this into account in all of our business processes. We collect, process and use personal data only in compliance with the general data protection regulations (GDPR). Our website and online operations also comply with the German Teleservices Act (Telemediengesetz, TMG).

Sympatec GmbH data protection information for customers and other data subjects pursuant to Article 13, GDPR

We are providing the following information in order to give you an overview of our processing of your personal data, and your rights to data protection. The details of what data are processed and how they are used essentially depends on the type of business relationship (e.g. pre-contractual interest, or an existing customer relationship). For this reason, not all parts of this information will apply to you.

Download the Sympatec GDPR info | EN

Who is responsible for data processing and who can I contact?

The following is responsible for data processing

Sympatec GmbH
System | Partikel | Technik
Am Pulverhaus 1
38678 Clausthal-Zellerfeld


Phone +49 5323 717 0
Telefax +49 5323 717 229

Send eMail

You can contact our internal data protection officer at the following address

Sympatec GmbH
Data Protection Officer
Am Pulverhaus 1 
38678 Clausthal-Zellerfeld

Send eMail

Our websites can generally be used without entering personal data. However, in each case, we (or our web hosting provider) store data about accessing our website in temporary log files. The information captured includes:

  • the IP address of the requesting computer
  • the identifier of the requesting provider
  • the date and time of access
  • the name and transfer data quantity for the accessed website
  • notifications about successful access or error messages
  • the browser type and version, as well as the operating system of the requesting computer
  • referrer URL | URL of the previously visited page.

This information is technically required in order to correctly deliver the website contents you have requested, and are essential for the use of the Internet. We use the log data exclusively for statistical evaluations for the purpose of the operation, security and optimisation of our website. However, we reserve the right to subsequently review the log data if – as a result of specific indications – there is a justified suspicion of unlawful use.

Personal data is only recorded if you expressly share it with us, for example when using an email form or in the course of registering for access to protected content on a website. In order to avoid improper use of your data by third parties, your data is transferred in encrypted form. The transfer process is based on SSL (Secure Socket Layer) protocol, and ensures encrypted data traffic between your browser and our server.

We will only record, process and use your personal data for the purpose of processing your requests or orders, and for creating and managing your online account, as well as for protecting our own, justified business interests with respect to consultancy and support as part of a business relationship. In doing so, we ensure that all legal provisions are taken into account. The personal data entered is treated confidentially, and used for the designated purpose pursuant to the data privacy law provisions that are applicable in each case. The data is not disclosed to third parties.

You have the right, at any time, to receive information about the personal data we have stored about you. Similarly, you have the right to correct, block or delete your personal data. Deletion is not permitted except in as far as legal or contractual obligations to preserve records contradict this. In as far as an obligation of this type exists, we will block your data on request, and keep it available in a block file for supervisory purposes. Get in touch with us as the responsible office if you would like information, or to make use of your right to correction, blocking or deletion of your data. You can arrange for changes to or the revocation of a submitted declaration of consent with immediate effect by sending us a notification to this effect. The contact details provided above.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

We use Cookies on our website, in order to be able to provide you with information in a targeted way. No personal data is stored or associated with your personal user data through the use of Cookies. Cookies are small text files that are stored locally in the cache of the web browser you use to access our site. In this way, cookies enable the recognition of your web browser. They contain information about your computer and your connection to the Internet, such as IP address, the web browser used, and the operating system. Cookies do not cause any damage, are saved temporarily, and can be deleted at any time. We use Cookies in order to display the website correctly, and to make it easier for you to navigate on our website. The data collected by the Cookies is also used to optimise our website.

You can of course also view our website without Cookies. Web browsers are set to accept Cookies as standard. You can deactivate the use of Cookies at any time using the settings in your web browser.

In some areas, we use integrated map material from Google maps, or integrate our videos using services such as Vimeo or YouTube. The integration of content of this type from third-party websites always requires that the providers of this content are aware of users’ IP addresses. Without the IP address, it would not be possible to send the content to the respective user’s browser. The IP address is therefore necessary in order to display this content. We strive to only use content of which the respective providers use the IP address only for delivering the content.

We offer website visitors the option of registering a user account in order to access protected website content. With a user ID, consisting of a user name and password, you can login to our website and receive access to protected content. The data entered during registration are used for the purposes of using our offering. Registered users can be informed about information relevant to our offering or registration, such as changes to the scope of the offering or technical circumstances, by email. The recorded data can be viewed on the input screen during registration.

A user account is registered on our website within a double-opt-in process. This means that, after registration, you receive an email in which you are asked to confirm your registration. This confirmation is necessary in order that no one with unknown email addresses can register. Registrations are logged in order to enable the registration process to be tracked in accordance with legal requirements. This includes saving the time of registration confirmation, as well as the IP address.

We reserve the right to block user accounts in order to prevent improper or dishonest behaviour or breaches of copyright and usage rights with respect to the content offered by us.

Our eMail forms and the form for registering on our website give you the opportunity to state your consent to our use of your transferred personal data for later contact (opt-in). Reasons for occasional later contact may include the provision of current information about our tools or about our company, or invitations to events (such as trade fairs or seminars) which may be of specialist interest to you. By consenting to the use of your data, you consent to use for the purposes described. Contact may include advertising information and may take place by phone, email or post, and only with the consent of the recipients or legal permission. You may at any time revoke your consent to the use of your personal data for this information service. We do not disclose the information stored for these purposes to third parties in any way.

Registration for our information service takes place in a double-opt-in process. This means that, after registration, you receive an email in which you are asked to confirm your registration. This confirmation is necessary in order that no one with unknown email addresses can register. Registrations are logged in order to enable the registration process to be tracked in accordance with legal requirements. This includes saving the time of registration confirmation, as well as the IP address.

We work with the German electronic delivery service provider CleverReach GmbH & Co. KG, Mühlenstraße 43, 26180 Rastede, Germany, for sending electronic messages (emails and newsletters). The email addresses, as well as other personal data for the creation of personalised messages, are stored on CleverReach servers located solely in Germany, and in accordance with German and European data privacy laws. CleverReach uses this information to send and analyse electronic messages on our behalf. We trust the reliability, IT security and data security of CleverReach. However, CleverReach does not use our address data in order to write to the addresses themselves, nor to disclose the data to third parties. CleverReach’s Data Privacy Statement and assurances with respect to data security can be viewed here: and CleverReach commits to protecting our users’ data, to processing it in accordance with the applicable data privacy provisions on our behalf, and in particular to not disclosing it to third parties.

For statistical and anonymous evaluation purposes, the electronic mailings contain an integrated, hidden tracking pixel (web beacon) that is activated each time images from the CleverReach server are opened and accessed. In the framework of access of this type, technical information is initially recorded, such as information on the browser and your system as well as your anonymised IP address and time of access. Similarly, determining whether the electronic mailings are open, when they are opened, and which links are clicked is also recorded for statistical purposes. The analyses are used to identify our users’ reading habits and to adapt our content to them, or to send different content in accordance with our users’ interests.

You can object at any time to the sending of our mailing by revoking your consent. There is a link to unsubscribe from electronic notifications at the end of each electronic message.

On what legal basis and for what purposes do we process your data?
We process your personal data in compliance with the provisions of the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetz (BDSG)).

a. In order to fulfil contractual obligations or precontractual measures (point (b) of Article 6(1) GDPR)

Personal data are processed in the initiation and fulfilment of contractual obligations, e. g. in processing your orders. The purposes of data processing are aligned with your specific request or the commissioned service; examples include the provision of relevant information, the rendering of analytical, consultancy and training services, the creation of individual quotes, the fulfilment of maintenance contracts and service orders, and the execution of transactions in the context of deliveries and ser-vices. In addition, we capture and process personal data in connection with your requests and orders in the context of a business relationship intended to be longer-term, enabling us to fulfil any potential contractual obligations.

b. Based on your consent (point (a) of Article 6(1) GDPR)

In as far as you have issued us consent to process your personal data for certain purposes, these data are processed legally based on your consent. Once consent has been issued, it may be withdrawn at any time. This also applies for any withdrawal of consent issued to us before the GDPR came into effect on 25/05/2018. The withdrawal of consent applies only for the fu-ture and does not affect the legality of the data processed up until the withdrawal of consent.

c. In the context of the balancing of interests (point (f) of Article 6(1) GDPR)

In as far as necessary, we process your data beyond the actual fulfilment of the contract in order to safeguard legitimate interests held by us and third parties in as far as the interest and basic freedoms of the data subject do not override such processing. In particular, legitimate interest exists before a contract with a financial risk is established, e.g. in the event of non-payment risks or in the event of the assertion of legal claims and defence in the event of legal disputes.

What sources and data do we use?
We process personal data that we have received from our customers or other data subjects in the context of our business relationships. In addition, in as far as is necessary for the provision of contractual services, we process personal data that we have permissibly gained from publicly accessible sources (e. g. registers, the press, and online), or which other companies or other third parties (e. g. commercial credit agencies, and operators of specialist portals) have legitimately transferred to us.

Relevant personal data could be

a. Contact information such as your name, academic title, gender-specific title, address, eMail address, phone num-ber, and fax number;
b. Professional and subject-based information such as your professional responsibilities and role title as well as specialist interests;
c. Communication preferences such as your preferred language, preferred channels of communication (phone, postal, or eMail), consent to marketing communications or use for other purposes and possible objections;
d. Data regarding customer relationship history such as your participation in our seminars, training, trade fair visits, or the use of support services or other interactions;
e. Documentation data such as logs or reports of conversations, consultancy, or services;
f. Order and payment-related, and financial data for processing transactions such as bank details and account numbers;

as well as other data comparable with the stated categories.

Who will receive my data?
Within our company, those offices that require your data for the fulfilment of our contractual and legal obligations receive access to your data. Service providers and agents we use may also receive the data for this purpose if they are qualified as order processors and a corresponding processing contract has been agreed. Corresponding companies fall into categories such as IT services, communications and printing services, and logistics.

Furthermore, it may be that we transfer your personal data – for the performance of our contractual obligations or on the ba-sis of your consent – to our subsidiaries, regional field offices, foreign agencies, distributors and other agencies who work on our behalf. As a result, in following-up an enquiry for instance, it is usual to use our local points of contact or specialists, or to fully transfer the provision of support in order to meet your re-quirements to the best possible extent.

Public bodies (such as supervisory authorities, financial authorities and law enforcement agencies) may also be recipients of personal data in the event of a legal or official obligation.

Is my data transferred to a third country?
Your data is transferred to bodies in states outside the European Union (referred to as third countries) in as far as

a. this is required for the execution of your orders (e.g. for providing deliveries and services abroad)
b. this is legally required, or
c. you have provided us with your consent.

How long is my data stored for?
We process and store your personal data for as long as is necessary for serving the purposes that were stated when the data were collected, or for the fulfilment of our contractual obligations.

If the data are no longer required for the fulfilment of contractual or legal obligations, they will be erased on a regular basis unless their – time-limited – further processing is necessary for the following purposes:

a. the fulfilment of retention obligations under commercial and fiscal law which for example may arise from the German Commercial Code (Handelsgesetzbuch, HGB), the Unions Custom Code (UCC), or the German Tax Code (Abga-benordnung, AO). The retention periods are generally 2 to 10 years.
b. In order to safeguard evidence, the limitation period may be up to 30 years; the regular limitation period pursuant to Sections 195 et seqq., German Civil Code (Bürgerliches Gesetzbuch (BGB)) is 3 years.

What data protection rights am I entitled to?
Each data subject has the right of access (Article 15 GDPR), the right to rectification (Article 16 GDPR), the right to erasure (Article 17 GDPR), the right to restriction of processing (Article 18 GDPR), the right to object (Article 21 GDPR) and the right to data portability (Article 20 GDPR). The restrictions in accordance with Sections 34 and 35 BDSG apply with respect to the right to access and the right to erasure. In addition, you also have the right to submit a complaint to a relevant supervisory authority for data protection (Article 77 GDPR in conjunction with Section 19 BDSG).

You can at any time withdraw any consent you have issued for the processing of personal data. This also applies for the withdrawal of consent declarations that were issued to us before the GDPR came into effect, i.e. before 25/05/2018. Please note that the withdrawal only applies with effect for the future. Processing that took place before withdrawal is not affected by this.

Is there an obligation to provide data?
In the context of our business relationship, you are required to provide personal data that are necessary for the establishment, implementation, and termination of a business relationship, and that are necessary for the fulfilment of the associated contractual obligations, or that we are legally required to capture. Without these data, we will not be able to conclude, execute and terminate a contract with you.

Do we perform profiling or scoring?
We do not use any fully automated decision-making (pursuant to Article 22 GDPR) regarding the establishment and implementation of a business relationship. Furthermore, we do not perform any automated profiling or scoring relating to your personal data.

Information on the right to object in accordance with Article 21 GDPR

a. Case-specific right to object

You have the right to submit an objection at any time to the processing – that takes place based on point (e) of Article 6(1) GDPR (data processing in the public interest) and point (f) of Article 6(1) GDPR (data processing on the basis of a balancing of interests) – of personal data concerning you, for reasons that arise from your particular situation; this also applies for profiling based on this provision as defined by Article 4(4) GDPR.

If you submit an objection, we will not process your per-sonal data unless we are able to prove binding legitimate grounds for such processing that override your interests, rights and freedoms, or the processing serves the establish-ment, exercise or defence of legal claims.

b. Right to object to processing of data for the purposes of direct marketing

In individual cases, we process your personal data in order to undertake direct marketing. You have the right to submit an objection at any time to the processing of personal data concerning you for the purposes of marketing of this type; this also applies for profiling in as far as this is associated with direct marketing.

If you object to processing for the purposes of direct marketing, we will no longer process your personal data for this purpose.

Recipient of an objection

You may submit your objection to the following address in any form with the subject “Objection”, stating your name and your address (and your eMail address if applicable).

Sympatec GmbH
Data Protection Officer
Am Pulverhaus 1
38678 Clausthal-Zellerfeld

Send eMail